StageGlamStudio (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data in accordance with applicable laws, including the European Union General Data Protection Regulation (EU GDPR), the UK GDPR, and applicable United States federal and state privacy legislation.
1. Data Controller
The data controller responsible for your personal information processed through this website is:
- Company Name: VD GESTION
- Brand: StageGlamStudio
- Registered Address: 11 AVENUE CAMILLE PUJOL, 31500 TOULOUSE, France
- Email: bulletin@stageglamstudio.com
- Telephone: +33 5 61 21 00 41
2. Personal Data We Collect
We collect personal information necessary to deliver our on-site customized stage makeup and styling services. This includes:
- Contact & Identity Data: Full name, email address, phone number, and physical appointment locations.
- Service Details: Booking history, custom styling preferences, and notes necessary to perform requested services.
- Technical & Usage Data: IP address, browser type, device information, and site interaction cookies.
3. Payment Processing (Stripe)
We do not store or process your sensitive credit card or banking details directly on our servers.
All financial transactions and payments are handled securely by our third-party payment processor, Stripe. When you pay for services on our website, your payment data is transmitted directly to Stripe, Inc. and its affiliates. Stripe processes your personal and financial data in accordance with strict PCI-DSS security standards and their own privacy practices.
4. Legal Basis & Use of Data
We process your personal data under the following legal bases:
- Performance of Contract: To manage bookings, communicate appointment details, and render on-site services.
- Legitimate Interests: To maintain website security, prevent fraud, and enhance customer service standards.
- Legal Compliance: To maintain accounting and tax records in compliance with European and U.S. statutory obligations.
5. International Data Transfers
As we provide services to clients across Europe and the United States, your personal data may be transferred to and processed in countries outside your country of residence. When transferring data across borders, we implement appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure your data remains protected.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, satisfy operational service requirements, and meet statutory retention obligations under European and U.S. law:
- Transactional & Financial Data: Retained for up to 10 years to fulfill statutory tax, accounting, and commercial recordkeeping obligations mandated by French and EU law.
- Customer Account & Communication Data: Retained for the duration of your active customer relationship plus 3 years following your last interaction, after which it is securely deleted or anonymized.
- Technical & Analytics Logs: Retained for a maximum of 13 months.
7. Cookies & Tracking Technologies
We use essential cookies to maintain website functionality and analytical cookies to improve user experience. You can manage or disable non-essential cookies through your browser settings at any time.
8. Your Data Rights
Depending on your region (EU/EEA, UK, or U.S. states such as California, Virginia, etc.), you have the following rights regarding your personal data:
- Access & Rectification: Request a copy of your personal data or ask us to update inaccurate records.
- Erasure (“Right to be Forgotten”): Request the deletion of your personal data when it is no longer required for legal or contractual purposes.
- Data Portability: Request the transfer of your data to another provider in a structured, standard format.
- Opt-Out / Restriction: Object to or restrict specific processing activities.
To exercise any of these rights, please contact us directly at bulletin@stageglamstudio.com.