General Information
What is StageGlamStudio? StageGlamStudio is a specialized brand offering professional, on-site, customized stage makeup and styling services tailored for performers, artists, and event productions across Europe and the United States.
Who owns and operates StageGlamStudio? StageGlamStudio is fully owned and operated by VD GESTION, a legal entity registered in France.
- Registered Address: 11 AVENUE CAMILLE PUJOL, 31500 TOULOUSE, France
- Customer Support Email: bulletin@stageglamstudio.com
- Telephone: +33 5 61 21 00 41
Are the portfolio photos on your website authentic? Yes. All photography, product visuals, and model images on our website consist strictly of our original portfolio work or fully licensed, non-copyrighted media.
Service Locations & Coverage
Where do you offer on-site makeup services? Our on-site services are available exclusively to clients located within the European Union and the United States.
Do you ship physical goods or products? No. We provide localized on-site styling services, digital scheduling, and custom consultation materials. Because no physical goods are shipped, no physical tracking numbers or carrier IDs are generated.
Booking, Delivery & EU Consumer Rights
How do I receive my booking confirmation and consultation materials? Upon successful checkout, your booking confirmation, schedule allocation, and custom face-chart materials are delivered instantly via email or direct digital access links.
What is your EU Right of Withdrawal policy? Under EU Directive 2011/83/EU, by purchasing our instant digital booking materials or reserving specific execution dates, you explicitly consent to immediate service performance and acknowledge that you waive your statutory 14-day right of withdrawal once digital delivery has commenced.
Cancellations & Refunds
What is your refund policy for appointment cancellations?
- Cancellations > 48 hours before appointment: 100% full refund.
- Cancellations 24–48 hours before appointment: 50% partial refund (covers schedule allocation and artist hold fees).
- Cancellations < 24 hours or No-Shows: Non-refundable.
- Cancellations by Provider: If we must cancel due to unforeseen emergencies, you will receive a 100% full refund or free rescheduling.
How are refunds processed? All approved refunds are credited directly back to your original payment method via our payment provider, Stripe. Refunds typically appear on your bank statement within 5 to 10 business days.
Payments & Data Protection
Is my payment secure on your site? Yes. All financial transactions are securely processed through Stripe adhering to strict PCI-DSS standards. We do not store or process your sensitive credit card details on our servers.
How is my personal data handled? Your data is managed by VD GESTION in strict compliance with the EU GDPR and applicable U.S. privacy legislation. For full details, please review our Privacy Policy.