1. Company Information This Refund & Cancellation Policy applies to all services and digital scheduling bookings purchased on www.stageglamstudio.com.
- Brand Name: StageGlamStudio
- Operating Company: VD GESTION
- Registered Address: 11 AVENUE CAMILLE PUJOL, 31500 TOULOUSE, France
- Customer Support Email: bulletin@stageglamstudio.com
- Telephone: +33 5 61 21 00 41
2. On-Site Service Cancellation & Refund Rules Because our on-site stage makeup services involve dedicated artist scheduling, customized preparation, and location booking, client cancellations are managed under the following standard terms:
- Cancellations Made More Than 48 Hours Before Appointment: Eligible for a full refund (100%) back to the original payment method.
- Cancellations Made Between 24 to 48 Hours Before Appointment: Eligible for a 50% partial refund to cover artist reservation fees and schedule allocation costs.
- Cancellations Made Less Than 24 Hours Before Appointment or No-Shows: Non-refundable.
3. EU Right of Withdrawal Notice In accordance with the European Union Consumer Rights Directive (Directive 2011/83/EU):
- Digital Goods & Instant Allocations: Immediate digital booking confirmations, face-chart downloads, and custom schedule allocations begin execution immediately upon purchase. You explicitly agree that performance begins at checkout and acknowledge that you waive your statutory 14-day right of withdrawal once digital delivery has commenced.
- Services Scheduled for Specific Dates: Pursuant to Article 16(l) of Directive 2011/83/EU, statutory withdrawal rights do not apply to service activities tied to specific execution dates or times once the reservation timeline has been confirmed.
4. Provider Cancellation Policy In the unlikely event that StageGlamStudio must cancel an appointment due to severe weather, emergency, or unforeseen circumstances, you will be notified immediately and offered a choice between a 100% full refund or immediate rescheduling at no extra cost.
5. Processing of Refunds
- Payment Method: All approved refunds will be processed directly to the original payment method used during checkout via our payment processor, Stripe.
- Processing Timeline: Once a refund is issued by our support team, it typically takes 5 to 10 business days to appear on your bank or card statement, depending on your financial institution.
6. How to Request a Refund or Reschedule To cancel, reschedule, or submit a refund inquiry, please contact our support team with your order number and booking details:
- Email: bulletin@stageglamstudio.com
- Phone: +33 5 61 21 00 41